Looking out for you is what we do best. GamProtect is just one of the ways we help protect players who might be at a serious risk of gambling harm.
Here's how it works. GamProtect is a shared safer gambling register run by a group of UK casinos (also known as operators). If a player is added to the register by one of these operators, that record is securely shared with the others. Every operator on the scheme then checks their own accounts and steps in to help.
GAMSTOP is a national self-exclusion register. It’s a supportive safer gambling tool you can choose to join yourself, and it covers every UK-licensed online gambling site for as long as you decide.
GamProtect works a bit differently. It isn’t something you sign up for yourself. Instead, it is put in place by a participating operator's Safer Gambling team if they spot specific signs of risk during a conversation with you.
Both schemes can run at the same time. But remember, signing up to GAMSTOP doesn’t add you to GamProtect, and a GamProtect record doesn’t automatically include GAMSTOP.
Our Safer Gambling team might add you to GamProtect if we have a direct conversation and notice one of the five concerns below:
You tell us you are experiencing severe gambling problems.
You are looking for support or treatment for gambling harm.
You, or someone close to you, is at risk of harm connected to your gambling.
A personal situation or condition means gambling is no longer appropriate for you.
You want to stop gambling permanently because of the problems it has caused.
These five signs are the same across every operator in the scheme. Only a Safer Gambling team can make a referral. You cannot ask to be added, and you can't remove your own record during the five years it is active.
If a referral is made, we’ll close your Double Bubble Bingo account and mark it in line with the GamProtect scheme's rules. From that moment, all deposits, wagers, and logins will stop.
We’ll also make sure our marketing messages stop within our usual notice window. Any money left in your account will be returned to you safely, following our standard closure process.
This closure applies to everything on your account. Bingo games, slots, Slingo, casino, and live casino are all covered under the same referral.
Participating operators in the scheme check the GamProtect register whenever a new account is opened, and at different times for existing accounts. If they find a match, the receiving operator will close or refuse the account.
They won't see why the referral was made. Only the fact that you are on the register is shared. The original reason stays completely private with the operator who made the referral. The new operator will simply follow their own rules for closing the account.
Keep in mind, this register only covers UK-licensed operators who have joined GamProtect. Any operator outside the scheme won't receive the referral. If you're looking for wider protection across all sites, that’s where self-exclusion tools like GAMSTOP are really helpful.
A GamProtect referral lasts for five years from the day it is added. During this time, you can't ask to be removed for general reasons, and we cannot reverse the referral unless there is a formal dispute review.
Once the five years are up, the record expires automatically. We won't send you a reminder, but if you ever want to check the status of a past referral, you can simply reach out to the operator who made it.
During the active five years, the only way to review a referral is through a dispute. If you feel you were added to GamProtect by mistake, you can raise this directly with the operator who added you. If the referral came from us, we’ll carefully review your dispute against our Safer Gambling records and the scheme’s clear rules.
If we agree the referral was a mistake, you’ll be removed from the register. If the review shows the criteria were met, the referral will stay in place for the remainder of the five years.
If you’re not on the GamProtect register but want a little more structure around your play, our everyday safer gambling tools are always here for you. You can easily set deposit limits, session reminders, reality checks, and account cool-offs in the safer gambling area of your account.
Independent support is also available at any time. GamCare runs the National Gambling Helpline on 0808 8020 133 and provides brilliant information to help you play responsibly.
GamProtect is here to catch serious risk early and spread that protection across every participating operator. It relies on clear boundaries: referrals are only made by a Safer Gambling team, your reasons are kept private, and the protection lasts a solid five years with no self-service exit.
We take our role in GamProtect very seriously because your safety matters to us. If you ever want to chat about the scheme, discuss concerns about your play, or ask about your account, our Safer Gambling team is always ready to listen. Just reach out through our usual contact channels.
