We’re all about having fun together at Double Bubble Bingo, so we like to make sure you’re having a gaming experience that’s rewarding, safe and secure. We have plenty of tools at available to help you have a bubble-tastic time.
At Double Bubble Bingo, we’re always striving to create a rewarding, safe and comfortable environment for our bubbly players to have fun in. And, that’s why we created our Game in Good Hands pledge.
As part of our ‘Responsible’ category, we offer plenty of tools to help you customise your gaming experience to suit you. Whether you want session reminders to help you keep track of time, or deposit limits to ensure you stick to your budget, keep reading to see how we can help.
Our fully trained friendly Customer Support team are around 24/7 to provide the help and support you may need, completely free. Get in touch with them here.
How fun is your gaming experience? Think about each of the following questions and before you pop down your answer, consider answering the questions with the following options: ‘Never/Sometimes/Most of the time/Almost always’:
Have you bet more than you could afford to lose?
Have you found yourself needing to gamble with more money to get the same feeling of excitement?
If you lost money, did you log back in on another day to try to win back what you lost?
Have you ever borrowed money or sold anything to get money to gamble?
Do you feel like you might not be in control of your gambling?
Has gambling caused you any health problems, such as stress or anxiety?
Have people criticised your betting or told you that you had a gambling problem, regardless of whether you agreed?
Has your gambling caused any financial problems for you or your household?
Have you felt guilty about the way you gamble or what happens when you gamble?
Now that you've had some time to think about the questions, let’s take a look at the results. If you answered ‘Never’ or ‘Sometimes’ to most of the questions, that's fantastic! It sounds like you’ve got your gaming experience under control.
However, if you answered ‘Sometimes’ and ‘Most of the time’ to most of these questions, then you may have more of a chance of developing problems with your gambling. If you answered ‘Almost always’, then it sounds like your gambling experience isn’t as fun as it should be, and you could be showing signs of problem gambling.
If you want to take a more in-depth test, you can visit GamCare,or reach out to our friendly Customer Service team. Pop into your recent deposit and withdrawal transactions to help your answers.
You can find plenty of options and tools to help you customise your playing experience and ensure you’re staying safe, playing responsibly, and having fun, too.
We can keep an eye on your deposits, so you don’t have to. Set a daily, weekly, or monthly limit for your account, and we’ll let you know once you’ve reached it. If you would like to set a deposit limit, then log in to get started. You'll need to set a separate deposit limit on each account you have with us or across our network.
Our session reminders keep track of the time you’re spending on your account. Our players already receive a nudge at the one-hour mark, but you can change it to 30 minutes if you like. A friendly reminder will pop up after that time to remind you to go out for a relaxing stroll, send a message to your family or start that cleaning!
Fancy a break? With the Account Cool Off tool, you can take a break from your account any time you want. The break can be as short as 24 hours or as long as two weeks, and it’ll automatically finish after the last day of your selected time period. Once your break is up, you’ll be able to pop back into your account!
Just like the Deposit Limits tool, keep in mind that you’ll have to turn on the Account Cool Off tool separately for each of your accounts.
If you’re looking to take a longer break, then you can activate the Self Exclusion tool for between six months and five years. To deactivate this tool, you’ll need to chat to our Customer Support team after the end of your Self Exclusion period. To make the most of this break, we recommend taking a pause on your other gambling accounts too.
Being a part of the Double Bubble Bingo community means feeling comfortable to play when you want to – however some people find that they are more likely to gamble when they see gambling adverts.If you’d like to cut down on the amount of advertising you see from Double Bubble Bingo directly, just pop into the My Account page and adjust your contact preferences.
You can also use the tools on social media websites to select the sort of advertising you wish to see, and what you’d like to see less of. This is particularly useful if you’re having quality time with friends and family and don’t want to be distracted. Find out more about how to block or cut down on advertising on the biggest social media platforms here.
We’re committed to keeping minors safe from gambling until they’re old enough to enjoy the experience in a responsible way. It’s illegal for anyone under the age of 18 to open an account with us.
We validate the age and identity of all members looking to join by using a third-party data reference company to perform an electronic verification. We reserve the right to ask for age verification information from you and hold your account until information proving you are an appropriate age is provided. If we find anyone under 18 years old, then we will null and void any bets placed and the winnings will be forfeited.
TalkBanStop is a service designed to help those experiencing problem gambling on their journey to recovery. It’s a partnership between GamCare, Gamban and GAMSTOP. Their helpline supplies free confidential information, advice and support 24 hours a day. You can call them on 0808 8020 133 or start a live chat now.
You can also access a free Gamban blocking software, and they’ll talk you through how to register for self-exclusion from all online gambling companies licensed in Great Britain via GAMSTOP.
BeGambleAware provides information, advice and points people towards support to help keep them safe from gambling harms.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harm. It is free to access the service across England, Scotland and Wales.
GamCare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain.
Their help is available for free, 24 hours every day, if you call 0808 8020 133, use Live Chat, on WhatsApp using 020 3031 8881 and on Facebook Messenger. Advisers will listen and your conversation is confidential.
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
You can find more information other multi-operator self-exclusion schemes, including offline, listed here.
A fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only).
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
There is also a full list of financial services organisations in the UK that currently offer gambling blocks on debit cards available.